Publication scheme
Social Tenant Access to Information Requirements
The Social Tenant Access to Information Requirements (STAIRs) is a new standard introduced by the UK government that gives social housing residents the right to access information about how their homes and services are managed.
It is designed to enhance transparency for residents of privately registered providers like IronOak, and to strengthen residents’ understanding of how their landlord operates so they can hold it to account.
The requirement is embedded in the Regulator of Social Housing’s Transparency, Influence and Accountability Standard.
Publication Scheme
Phase 1 of the scheme requires providers to publish relevant information under the 7 classes of information. On this page you can find all the relevant information.
Governance and Decision Making
This section has links to everything you want to know about IronOak.
Find out more about us, who we are and what we do.
Our purpose, mission, values and strategic priorities are set out in our Corporate Plan
Our governance arrangements
Our Board sets the organisations strategic direction and is supported by 3 specialist committees
How we make decisions
Our Governance Framework explains the functions of the Board and how we make decisions.
We ensure that everything we do is aligned with our strategic objectives within the Corporate Plan
We understand that all our activities carry a certain level of risk. Our Risk Management Framework details the Board risk appetite and our approach to identifying, recording and managing risk that could threaten the achievement of our objectives.
Involving residents in Decision
Our Resident & Community Engagement Strategy sets out our approach to involving residents in improving the services we deliver and the communities they live in.
You can find out more about our Board and its committees using the links below.
Spending
As a not-for-profit registered provider, all the surplus we generate is reinvested into improving our homes and services. This section details how this money is used.
We publish details about our spending, our use of service charge revenue and how we achieve value for money in our Annual Return and Accounts 2026
Our Procurement Policy details our processes for engaging new suppliers.
Housing Stock Management
This section explains how we maintain, repair and invest in homes.
Our Corporate Plan outlines our objectives and priorities from 2025-2028
Our Asset Management Strategy sets out how we will maintain improve and invest in our homes.
Performance
This section details our performance in delivering services to individuals.
Housing Services
This section provides information on the services we deliver to residents.
Lists and Registers
This section details information held in registers required by law, and other lists and registers relating to the management of social housing.
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Social Housing Management
This section details how we manage our social housing stock.
Below is a full suite of Policies that guide and inform our decision making, how manage our homes and services and address complaints.