Policies and publications

Our Commitment to Transparency and Safety

This section contains key documents that outline our policies, performance, and commitment to maintaining safe, high-quality homes. These documents are provided for transparency and to help residents, partners, and stakeholders understand how we work and what you can expect from IronOak.

Resident and Community Engagement Strategy

July 2026

Corporate Plan

2025-2028

Annual Return & Accounts

2026

Annual Return & Accounts

2025

Annual Return & Accounts

2024

Annual Return & Accounts

2023

Annual Return & Accounts

2022

Annual Return & Accounts

2021

Governance Framework

January 2026

Strategic Planning Policy

January 2026

Board Management Policy

March 2026

Repairs & Maintenance Policy

July 2026

Domestic Abuse Policy

July 2026

Neighbourhood & Communal Areas Policy

July 2026

Water Safety Policy

July 2026

Resident Recharge Policy

March 2026

Gas Safety Policy

March 2026

Complaints & Feedback Policy

September 2026

GDPR Policy & Complaints Procedure

July 2026

Modern Slavery & Human Trafficking Statement

March 2026

Safeguarding Adults & Children in Adult Settings Policy

March 2026

Health & Safety Policy

March 2026

Anti-Social Behaviour Policy

July 2026

Allocation & Lettings Policy

July 2026

Equality Diversity & Inclusion Policy

September 2025

Whistleblowing Policy

January 2026